Returns & Refunds
Vellurejewelry · Customer Care
We want every Vellurejewelry piece to feel right from the moment it arrives. If your purchase is not quite what you expected, our return process is designed to be simple, clear, and easy to follow.
A return,
made simple.
Please contact our customer care team before sending anything back. This allows us to provide the appropriate return instructions and helps us process your request efficiently.
Contact Us
Email service@vellurejewelry.shop with your order number and the reason for your return request.
Receive Instructions
Our team will review your request and provide the return instructions when your request is approved.
Send Your Piece
Carefully package the jewelry and send it using the return instructions provided by our team.
Refund Processed
Once the returned item has been inspected and approved, your refund will be issued to the original payment method.
Before You Return
Keep your piece in its original condition.
To be eligible for a return, jewelry should be unworn, unused, and in its original condition. Original packaging and accessories should also be included whenever possible.
Because jewelry is delicate and personal, items showing signs of wear, damage, alteration, or improper handling may not qualify for a refund.
- Item is unworn and unused
- Original packaging is included
- Product is free from damage or alteration
- Return request is submitted within 30 days of delivery
Eligible Returns
Most unworn and unused jewelry may be returned within 30 days of delivery. Items must remain in their original condition and be suitable for resale.
Non-Returnable Items
Personalized, customized, or specially made items may not be eligible for return unless they arrive defective or damaged. Final-sale products, where clearly identified, are also excluded.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, return shipping costs are generally the responsibility of the customer. Please contact us before shipping a return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs so we can help resolve the issue.
Refund Timing
After your return is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.
Exchanges
If you would prefer a different item, please contact our customer care team. Exchange availability depends on current inventory and product eligibility.
Return Questions
When should I contact Vellurejewelry?
Please contact us before sending a return. Email service@vellurejewelry.shop with your order number and return reason.
Can I return jewelry that I have worn?
Returns are generally limited to unworn and unused items. Jewelry showing signs of wear, damage, alteration, or improper handling may not be eligible.
How long does a refund take?
Once the return has been received and approved, we initiate the refund. Depending on your payment provider, it may take approximately 5–10 business days to appear in your account.
What if my order arrives damaged?
Please contact us promptly with your order number and photographs of the product and packaging. We will review the issue and help determine the appropriate solution.
Need help with a return?
Our customer care team is here to help with your order.