.vellure-shipping {
width: 100%;
margin: 0;
padding: 0;
color: #252525;
font-family: Arial, Helvetica, sans-serif;
line-height: 1.7;
}
.vellure-shipping img {
max-width: 100%;
display: block;
}
.vellure-shipping .shipping-header {
padding: 75px 7% 65px;
border-bottom: 1px solid #dedede;
display: flex;
justify-content: space-between;
gap: 50px;
align-items: flex-end;
}
.vellure-shipping .shipping-header-left {
max-width: 760px;
}
.vellure-shipping .shipping-kicker {
font-size: 11px;
text-transform: uppercase;
letter-spacing: 3px;
font-weight: 700;
margin-bottom: 20px;
}
.vellure-shipping h1 {
margin: 0;
font-family: Georgia, "Times New Roman", serif;
font-weight: 400;
font-size: clamp(45px, 7vw, 88px);
line-height: .95;
}
.vellure-shipping .shipping-header-right {
max-width: 340px;
color: #666;
font-size: 14px;
}
.vellure-shipping .shipping-header-right p {
margin: 0;
}
.vellure-shipping .shipping-intro {
max-width: 1220px;
margin: 0 auto;
padding: 70px 30px;
display: grid;
grid-template-columns: 1fr 1fr;
gap: 80px;
}
.vellure-shipping .shipping-intro h2 {
margin: 0;
font-family: Georgia, "Times New Roman", serif;
font-size: 42px;
line-height: 1.15;
font-weight: 400;
}
.vellure-shipping .shipping-intro-text {
color: #5f5f5f;
font-size: 15px;
}
.vellure-shipping .shipping-intro-text p {
margin: 0 0 18px;
}
.vellure-shipping .shipping-visual {
max-width: 1220px;
margin: 0 auto 90px;
padding: 0 30px;
}
.vellure-shipping .shipping-visual-image {
height: 500px;
overflow: hidden;
}
.vellure-shipping .shipping-visual-image img {
width: 100%;
height: 100%;
object-fit: cover;
}
.vellure-shipping .shipping-visual-caption {
display: flex;
justify-content: space-between;
padding-top: 14px;
font-size: 11px;
letter-spacing: 1.8px;
text-transform: uppercase;
color: #777;
}
.vellure-shipping .shipping-process {
border-top: 1px solid #dedede;
border-bottom: 1px solid #dedede;
padding: 75px 30px;
}
.vellure-shipping .shipping-process-inner {
max-width: 1160px;
margin: 0 auto;
}
.vellure-shipping .shipping-process-title {
max-width: 600px;
margin-bottom: 55px;
}
.vellure-shipping .shipping-process-title .small {
font-size: 11px;
letter-spacing: 2px;
text-transform: uppercase;
font-weight: 700;
}
.vellure-shipping .shipping-process-title h2 {
margin: 12px 0 0;
font-family: Georgia, "Times New Roman", serif;
font-size: 45px;
font-weight: 400;
line-height: 1.1;
}
.vellure-shipping .timeline {
display: grid;
grid-template-columns: repeat(4, 1fr);
gap: 0;
}
.vellure-shipping .timeline-item {
padding: 0 30px;
border-left: 1px solid #d8d8d8;
}
.vellure-shipping .timeline-item:first-child {
border-left: 0;
padding-left: 0;
}
.vellure-shipping .timeline-number {
font-family: Georgia, "Times New Roman", serif;
font-size: 36px;
margin-bottom: 15px;
}
.vellure-shipping .timeline-item h3 {
margin: 0 0 10px;
font-size: 15px;
}
.vellure-shipping .timeline-item p {
margin: 0;
font-size: 13px;
color: #666;
}
.vellure-shipping .shipping-info {
max-width: 1160px;
margin: 0 auto;
padding: 90px 30px;
}
.vellure-shipping .shipping-info-heading {
display: flex;
justify-content: space-between;
gap: 40px;
align-items: flex-end;
margin-bottom: 45px;
}
.vellure-shipping .shipping-info-heading h2 {
margin: 0;
font-family: Georgia, "Times New Roman", serif;
font-size: 46px;
font-weight: 400;
}
.vellure-shipping .shipping-info-heading p {
max-width: 470px;
margin: 0;
color: #666;
font-size: 14px;
}
.vellure-shipping .shipping-cards {
display: grid;
grid-template-columns: repeat(3, 1fr);
border-top: 1px solid #ddd;
border-left: 1px solid #ddd;
}
.vellure-shipping .shipping-card {
min-height: 270px;
padding: 30px;
border-right: 1px solid #ddd;
border-bottom: 1px solid #ddd;
}
.vellure-shipping .shipping-card span {
display: block;
font-size: 10px;
letter-spacing: 2px;
text-transform: uppercase;
margin-bottom: 35px;
font-weight: 700;
}
.vellure-shipping .shipping-card h3 {
margin: 0 0 12px;
font-family: Georgia, "Times New Roman", serif;
font-size: 27px;
font-weight: 400;
}
.vellure-shipping .shipping-card p {
margin: 0;
font-size: 13px;
color: #666;
}
.vellure-shipping .shipping-feature {
max-width: 1220px;
margin: 0 auto 90px;
padding: 0 30px;
display: grid;
grid-template-columns: 1.15fr .85fr;
gap: 70px;
align-items: center;
}
.vellure-shipping .shipping-feature-image {
height: 560px;
overflow: hidden;
}
.vellure-shipping .shipping-feature-image img {
width: 100%;
height: 100%;
object-fit: cover;
}
.vellure-shipping .shipping-feature-copy {
max-width: 520px;
}
.vellure-shipping .shipping-feature-copy .label {
font-size: 11px;
letter-spacing: 2px;
text-transform: uppercase;
font-weight: 700;
margin-bottom: 18px;
}
.vellure-shipping .shipping-feature-copy h2 {
margin: 0 0 22px;
font-family: Georgia, "Times New Roman", serif;
font-size: 44px;
font-weight: 400;
line-height: 1.1;
}
.vellure-shipping .shipping-feature-copy p {
color: #666;
font-size: 14px;
margin: 0 0 18px;
}
.vellure-shipping .shipping-notes {
max-width: 1160px;
margin: 0 auto;
padding: 0 30px 90px;
}
.vellure-shipping .shipping-notes-title {
border-bottom: 1px solid #222;
padding-bottom: 17px;
margin-bottom: 0;
font-family: Georgia, "Times New Roman", serif;
font-size: 36px;
font-weight: 400;
}
.vellure-shipping .shipping-note {
display: grid;
grid-template-columns: 280px 1fr;
gap: 45px;
padding: 28px 0;
border-bottom: 1px solid #ddd;
}
.vellure-shipping .shipping-note h3 {
margin: 0;
font-size: 14px;
}
.vellure-shipping .shipping-note p {
margin: 0;
color: #666;
font-size: 14px;
}
.vellure-shipping .shipping-contact {
border-top: 1px solid #ddd;
padding: 75px 30px 85px;
text-align: center;
}
.vellure-shipping .shipping-contact .label {
font-size: 11px;
text-transform: uppercase;
letter-spacing: 3px;
font-weight: 700;
margin-bottom: 18px;
}
.vellure-shipping .shipping-contact h2 {
margin: 0 auto 18px;
font-family: Georgia, "Times New Roman", serif;
font-size: 48px;
font-weight: 400;
}
.vellure-shipping .shipping-contact p {
max-width: 650px;
margin: 0 auto 22px;
color: #666;
font-size: 14px;
}
.vellure-shipping .shipping-contact a {
color: #222;
text-decoration: underline;
text-underline-offset: 4px;
font-weight: 600;
}
.vellure-shipping .shipping-footer-note {
padding: 20px 30px;
text-align: center;
border-top: 1px solid #ddd;
font-size: 11px;
color: #777;
}
@media (max-width: 850px) {
.vellure-shipping .shipping-header {
padding: 55px 25px;
display: block;
}
.vellure-shipping .shipping-header-right {
margin-top: 30px;
}
.vellure-shipping .shipping-intro {
grid-template-columns: 1fr;
gap: 30px;
padding: 60px 22px;
}
.vellure-shipping .shipping-visual {
padding: 0 22px;
margin-bottom: 65px;
}
.vellure-shipping .shipping-visual-image {
height: 380px;
}
.vellure-shipping .shipping-process {
padding: 60px 22px;
}
.vellure-shipping .timeline {
grid-template-columns: 1fr 1fr;
gap: 35px 0;
}
.vellure-shipping .timeline-item:nth-child(3) {
border-left: 0;
padding-left: 0;
}
.vellure-shipping .shipping-info {
padding: 65px 22px;
}
.vellure-shipping .shipping-info-heading {
display: block;
}
.vellure-shipping .shipping-info-heading p {
margin-top: 20px;
}
.vellure-shipping .shipping-cards {
grid-template-columns: 1fr;
}
.vellure-shipping .shipping-feature {
grid-template-columns: 1fr;
gap: 35px;
padding: 0 22px;
margin-bottom: 65px;
}
.vellure-shipping .shipping-feature-image {
height: 430px;
}
.vellure-shipping .shipping-notes {
padding: 0 22px 65px;
}
.vellure-shipping .shipping-note {
grid-template-columns: 1fr;
gap: 10px;
}
}
@media (max-width: 500px) {
.vellure-shipping h1 {
font-size: 50px;
}
.vellure-shipping .shipping-intro h2 {
font-size: 34px;
}
.vellure-shipping .shipping-visual-image {
height: 280px;
}
.vellure-shipping .timeline {
grid-template-columns: 1fr;
}
.vellure-shipping .timeline-item,
.vellure-shipping .timeline-item:nth-child(3) {
border-left: 0;
border-top: 1px solid #ddd;
padding: 25px 0 0;
}
.vellure-shipping .timeline-item:first-child {
border-top: 0;
padding-top: 0;
}
.vellure-shipping .shipping-process-title h2 {
font-size: 36px;
}
.vellure-shipping .shipping-info-heading h2 {
font-size: 37px;
}
.vellure-shipping .shipping-feature-image {
height: 340px;
}
.vellure-shipping .shipping-feature-copy h2 {
font-size: 36px;
}
.vellure-shipping .shipping-contact h2 {
font-size: 38px;
}
}
Your jewelry journey starts the moment you place your order.
We understand that waiting for a new piece of jewelry is part of the
experience. That is why we aim to prepare every order carefully and provide
clear information throughout the delivery process.
After checkout, your order moves through several stages, including payment
confirmation, preparation, quality checking, packaging, carrier collection,
transportation, and final delivery.
Delivery times can vary depending on the destination, carrier network,
seasonal demand, customs procedures, weather, and other circumstances
outside our direct control.
Prepared with care
Vellurejewelry
The Journey
From our collection to your jewelry box.
01
Order Confirmed
Your order is submitted securely through checkout. A confirmation
email is sent to the address provided during purchase.
02
Order Processing
We prepare your selected pieces, check the order details, and organize
the items for shipment. Processing may vary during busy periods.
03
Dispatched
Once the package leaves our fulfillment process, it is handed to the
appropriate shipping carrier for transportation to your destination.
04
Delivered
Your parcel continues through the carrier network before arriving at
the delivery address provided during checkout.
Shipping Information
Please review the following information before completing your order.
Shipping availability, estimated delivery windows, and carrier services
can vary by destination.
01 · Processing
Order Preparation
Orders require processing before shipment. During major promotions,
holidays, new collection launches, or periods of unusually high order
volume, processing may take longer than usual.
02 · Transit
Estimated Delivery
Transit time begins after the package has been dispatched. The actual
delivery period depends on your destination, carrier route, service level,
customs processing, and local delivery conditions.
03 · Tracking
Follow Your Parcel
Tracking information may become available after the carrier has scanned
and processed your shipment. Initial tracking updates can sometimes take
additional time to appear.
04 · Address
Check Before Checkout
Please carefully review your name, street address, apartment or unit
number, city, postal code, and contact information before submitting
your order.
05 · International
Customs & Duties
International shipments may be subject to customs procedures, local
taxes, duties, or other import requirements depending on the destination.
These requirements are determined by local authorities.
06 · Exceptions
Unexpected Delays
Severe weather, carrier disruptions, public holidays, customs delays,
incorrect addresses, peak-season volume, and other external events may
affect delivery schedules.
A Little More About Delivery
Good things sometimes take a little time.
Jewelry is small, delicate, and often made up of multiple decorative
elements. We want every order to arrive in good condition, which means
careful preparation and packaging are important parts of the fulfillment
process.
Once your parcel has been handed to the carrier, delivery is managed by
the shipping network serving your destination. Carrier scans may not occur
continuously, so tracking information can occasionally remain unchanged
for a period before the next update appears.
If your tracking information appears delayed, please allow additional time
for carrier processing before contacting us. We are always happy to help
investigate an extended delay when sufficient tracking information is
available.
Important Delivery Notes
Incorrect or incomplete addresses
Please make sure your delivery information is complete and accurate.
Incorrect addresses can result in delivery attempts, carrier returns, or
additional transportation requirements. If you notice an error immediately
after placing an order, contact us at service@vellurejewelry.shop as soon
as possible.
Tracking updates
Tracking information is controlled by the shipping carrier and may not
update at every stage of transportation. A parcel can continue moving even
when the tracking page has not displayed a new scan. This is particularly
common during international transportation and weekends.
Customs processing
International packages may be reviewed by customs authorities before
entering the destination country. Customs processing times vary and are
outside the direct control of Vellurejewelry. Any applicable duties, taxes,
or import charges may be determined by the destination country's
authorities.
Peak seasons & holidays
Delivery networks can become significantly busier during major shopping
seasons, public holidays, promotional periods, and the end of the year.
Orders placed during these periods may require additional processing or
transit time.
Lost or unusually delayed parcels
If your shipment has remained without meaningful tracking movement for an
unusually long period or appears to have encountered a delivery issue,
please contact our customer care team. Include your order number and
tracking information so we can review the situation with you.
Delivery address responsibility
Customers are responsible for providing a complete and deliverable address
at checkout. Please include apartment, suite, building, postal code, and
other information required for successful delivery where applicable.
Small details. Strong personality.
Vellurejewelry Collection
Need Assistance?
Let us help with your order.
If you have a question about shipping, tracking, an address change, delivery
status, or another order concern, our customer care team is available to
assist you.
service@vellurejewelry.shop
