Shipping & Delivery
Every Vellurejewelry piece is carefully prepared before it begins its journey to you. Below you can find information about order processing, shipping, tracking, delivery exceptions, and what to expect after checkout.
Your jewelry journey starts the moment you place your order.
We understand that waiting for a new piece of jewelry is part of the experience. That is why we aim to prepare every order carefully and provide clear information throughout the delivery process.
After checkout, your order moves through several stages, including payment confirmation, preparation, quality checking, packaging, carrier collection, transportation, and final delivery.
Delivery times can vary depending on the destination, carrier network, seasonal demand, customs procedures, weather, and other circumstances outside our direct control.
From our collection to your jewelry box.
Order Confirmed
Your order is submitted securely through checkout. A confirmation email is sent to the address provided during purchase.
Order Processing
We prepare your selected pieces, check the order details, and organize the items for shipment. Processing may vary during busy periods.
Dispatched
Once the package leaves our fulfillment process, it is handed to the appropriate shipping carrier for transportation to your destination.
Delivered
Your parcel continues through the carrier network before arriving at the delivery address provided during checkout.
Shipping Information
Please review the following information before completing your order. Shipping availability, estimated delivery windows, and carrier services can vary by destination.
Order Preparation
Orders require processing before shipment. During major promotions, holidays, new collection launches, or periods of unusually high order volume, processing may take longer than usual.
Estimated Delivery
Transit time begins after the package has been dispatched. The actual delivery period depends on your destination, carrier route, service level, customs processing, and local delivery conditions.
Follow Your Parcel
Tracking information may become available after the carrier has scanned and processed your shipment. Initial tracking updates can sometimes take additional time to appear.
Check Before Checkout
Please carefully review your name, street address, apartment or unit number, city, postal code, and contact information before submitting your order.
Customs & Duties
International shipments may be subject to customs procedures, local taxes, duties, or other import requirements depending on the destination. These requirements are determined by local authorities.
Unexpected Delays
Severe weather, carrier disruptions, public holidays, customs delays, incorrect addresses, peak-season volume, and other external events may affect delivery schedules.
Good things sometimes take a little time.
Jewelry is small, delicate, and often made up of multiple decorative elements. We want every order to arrive in good condition, which means careful preparation and packaging are important parts of the fulfillment process.
Once your parcel has been handed to the carrier, delivery is managed by the shipping network serving your destination. Carrier scans may not occur continuously, so tracking information can occasionally remain unchanged for a period before the next update appears.
If your tracking information appears delayed, please allow additional time for carrier processing before contacting us. We are always happy to help investigate an extended delay when sufficient tracking information is available.
Important Delivery Notes
Incorrect or incomplete addresses
Please make sure your delivery information is complete and accurate. Incorrect addresses can result in delivery attempts, carrier returns, or additional transportation requirements. If you notice an error immediately after placing an order, contact us at service@vellurejewelry.shop as soon as possible.
Tracking updates
Tracking information is controlled by the shipping carrier and may not update at every stage of transportation. A parcel can continue moving even when the tracking page has not displayed a new scan. This is particularly common during international transportation and weekends.
Customs processing
International packages may be reviewed by customs authorities before entering the destination country. Customs processing times vary and are outside the direct control of Vellurejewelry. Any applicable duties, taxes, or import charges may be determined by the destination country's authorities.
Peak seasons & holidays
Delivery networks can become significantly busier during major shopping seasons, public holidays, promotional periods, and the end of the year. Orders placed during these periods may require additional processing or transit time.
Lost or unusually delayed parcels
If your shipment has remained without meaningful tracking movement for an unusually long period or appears to have encountered a delivery issue, please contact our customer care team. Include your order number and tracking information so we can review the situation with you.
Delivery address responsibility
Customers are responsible for providing a complete and deliverable address at checkout. Please include apartment, suite, building, postal code, and other information required for successful delivery where applicable.
Let us help with your order.
If you have a question about shipping, tracking, an address change, delivery status, or another order concern, our customer care team is available to assist you.