Track Order
Track Your Order
Your Vellurejewelry order is on its way. Enter your order details below to find the latest information about your purchase and delivery progress.
Where is your order?
Enter the information associated with your purchase to check your order status. Your order number can usually be found in your order confirmation email.
Every piece begins with a little attention to detail.
Once your order is confirmed, our team prepares your jewelry for its journey. We carefully package each piece before it leaves our hands and begins its way to you.
Order Journey
Your order generally moves through several stages before reaching your doorstep. Tracking information may become available after shipment.
Order Placed
Your order has been successfully submitted and payment information has been received.
Preparing
Your jewelry is being checked, prepared, and packaged for shipment.
In Transit
Your parcel has been handed to the carrier and is moving toward its destination.
Delivered
Your order has reached the delivery address provided at checkout.
Where can I find my order number?
Your order number is included in your order confirmation email. If you cannot find it, please contact our customer care team.
Why has tracking not updated?
Tracking information may take some time to update after your parcel is transferred to the shipping carrier.
What if my parcel is delayed?
Carrier delays can occasionally occur. If your tracking has not changed for an extended period, please contact us so we can assist.
Tracking
Questions
Can I track my order without an order number?
The order number helps us locate your purchase quickly. If you no longer have it, contact service@vellurejewelry.shop and provide the email address used for your order.
When will my tracking number be available?
Tracking details are generally available after your order has been processed and shipped. There may be a short delay before the carrier's tracking information becomes active.
My tracking says delivered, but I cannot find the package.
Please check around the delivery location and with household members or neighbors first. If you still cannot locate the package, contact the shipping carrier and our customer care team.
Can I change my shipping address after ordering?
Contact us as soon as possible. Address changes may not be possible after an order has entered the fulfillment or shipping process.
Still looking for your parcel?
Our customer care team can help you review your order information.